Contact us

Please read our FAQs first. Most of your questions are answered already. If you still cannot find the answer to your question, please submit the form at the bottom of this page and we will contact you shortly.

Shipping Questions

Answered shipping questions:

What's your shipping policy?

Please visit our shipping policy here.

How do I track my package?

Please allow 1 BUSINESS DAY (after your order has been completed) for the system to populate the tracking information, then follow one of the following ways to track your package.

Method 1.Click the “Track Order” link in the top navigation menu and enter the necessary info to see the tracking details.

Method 2.

  1. Log into your account at MY ACCOUNT using your email address (or the username we sent you after you created your account) and your password.
  2. Under Recent Orders, click on the order number you wish to track.
  3. Click the track button on top to see detailed tracking information.

Please note by clicking TRACK you will be redirected to a third-party website.

It's been 7 BUSINESS days and I still have not received my package. What should I do?

In case your package gets lost or miss-delivered, while we do our best to help you locate the order, we release our responsibility of delivering once the order has been marked as “delivered” or “Accepted by USPS” in the USPS tracking system. Please contact your local USPS office for lost or miss-delivered packages. To file a claim, please retrieve your USPS tracking number from My Account page and present it to your local post office.

Though this is a rare scenario, in case tracking indicates “Received by USPS” after 7 business days, there is a chance your package is sitting in USPS facility somewhere. To locate your package, contact USPS customer service via https://www.usps.com/help/contact-us.htm. They will open a case to investigate where you package might be.

Payment Questions

Answered payment questions:

Which payment methods are accepted in the Online Shop?

Credit Cards including Visa, MasterCard, American Express, Discover as well as PayPal.

What exactly happens after ordering?

You will receive an email from us with a confirmation letting know that your order has been received and is being processed. You will receive another email with a tracking number once your order is in mail.

I don't see the ADD TO CART button. How do I purchase the item?

When an item is out of stock, the system automatically hides the ADD TO CART button. This does not happen very often as we always restock low inventory items. We apologize for the inconvenience.

Why am I getting a credit card error? My order does not go through, why?

This often happens when one of the credit card number, expiration date, or security code is missing or entered incorrectly. It could also be because the billing address you entered does not match the address on the  credit card. If, after making sure all the information is correct, your credit card is still getting declined, you will need to contact your credit card company and verify your card.

If your order does not go through it’s because of a missing or incorrect information. You should see an error message on top of the page. Please carefully read the error message and correct the corresponding fields accordingly.

Return Questions

Answered return questions:

Where can I find your return policy?

Please visit our return policy here.

How do I initiate a return?

Please review our return policy to make sure you meet the return requirements then follow the instructions on the page to initiate the return.

General Questions

Answered general questions:

What are your business hours?

8am – 5pm Pacific Time Monday – Friday

Do you take phone orders?

Unfortunately, we don’t take phone orders.

How do I speak with someone at your office?

Please submit the contact us form below. While we don’t provide phone support, we will call you if necessary to resolve any issues.

What's the fastest way to get an answer?

The fastest way to get in touch with us and get an answer is via email. Please submit the form below and we will contact you shortly.

 

e-Mail us

EVERY SINGLE EMAIL MATTERS TO US. REST-ASSURED WE WILL GET BACK TO YOU.

Submit the form below and we will contact you shortly. We look forward to providing you with the best service.




Diabetic Plaza | info@DiabeticPlaza.com | PO Box 1822, San Luis Obispo, CA 93406