You can return your order for a full credit or refund for up to 21 days from the date of delivery.
Returns must be in new condition, and in the original packaging. We cannot accept returns on opened packages due to the nature of medical supplies.
Items returned in new condition with original packaging more than 21 days but less than 60 days after delivery date will be charged a 15% re-stocking fee.
Items cannot be returned, replaced, or exchanged more than 60 days after delivery dates.
- Report any damaged, missing, or short date, or wrong items to our customer service team by submitting a form on the Contact page.
- We’ll issue a Return Authorization (RA) number that you will need for the turn around. You will need your first name, last name, and order/invoice number to obtain an RA.
- Print out the Return Authorization (RA) form and return it with the package. Packages received without an RA number will be returned to customer.
You are responsible for the cost of shipping the return item to us, unless return was due to an error from our end.
Shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return product a credit or refund will be issued within 14 days and an e-mail confirmation will be sent to the customer.
Please be ware that we don’t manufacture diabetic supplies. All diabetic or medical supplies are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve any quality issues. Furthermore, we are not responsible for any typographical or photographic errors from the manufacturer.
We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.