400 True Metrix Test Strips + Free Meter

Submit A Customer Support Request

For any questions about shipping, technical support or to report any damaged, missing, or wrong items regarding a specific order please submit a customer support request from the orders page.

TO SUBMIT A CUSTOMER SUPPORT REQUEST:

• visit your account, locate your order, and click \"SUBMIT CUSTOMER REQUEST\" to fill in the necessary details. Complete the form and submit your request. 
• we will get back to you as soon as we can to help resolve any issues.

Submit A Refund Request

• Visit your account, locate your order, and click \"REQUEST REFUND\" to fill in the necessary details. Complete the form and submit your request. 
• We will get back to you shortly with a return shipping label and instructions.
• A credit or refund will be issued within 24-48 hours after we have received the return item(s). You will also receive an e-mail confirmation with the details about the refund.

GUEST ORDERS

Guest orders (users who checked out an item without creating an account) please contact us directly or request a chat live for support.

Refund Policy

• You can return an order for a full credit or refund for up to 30 days from the date of delivery.
• Returns must be in new condition, and in the original packaging. Unfortunately due to the medical nature of the product we cannot accept returns for opened or used items. Should you need to return an item for a refund or exchange as a result of a mistake from our end or a product defect we will take full responsibility.
  
• Items returned in new condition with original packaging more than 30 days but less than 60 days after delivery date will be charged a 15% re-stocking fee.
• Items cannot be returned, replaced, or exchanged more than 60 days after delivery dates.
• Should you need to return or exchange an item as a result of a mistake from our end or a product defect we take full responsibility to resolve the issue a timely manner.

MANUFACTURER WARRANTY

Please be ware that we don’t manufacture any diabetic supplies. All diabetic or medical supplies are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve any quality issues. Furthermore, we are not responsible for any typographical or photographic errors from the manufacturer.Website InformationWe reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.

Website Information

We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.